EMI Supply FAQS

  1. How can I change or add to my order?
  2. How do I know if the item I am ordering is in stock?
  3. How do I place an order?
  4. Where can I send PO’s?
  5. How long are quotes valid?
  6. What are my payment options?
  7. How do I apply for Net 30 terms?
  8. What if I am tax-exempt?
  9. How do I access my order history?
  10. How do I get a receipt for my purchase?
  11. How much will it cost to ship my item?
  12. Can I ship collect or third-party using my account?
  13. Where is my order?
  14. What is EMI Supply’s return policy?
  15. How do I get approval for a return?
  16. What if my order arrives damaged?

  1. How can I change or add to my order?

    Once an order has been placed online, we cannot add to or make changes affecting the total price of the order. If your order has not yet been shipped, please call customer service at 888-721-3641 and you may cancel your purchase and re-submit a new order.

    Top

  2. How do I know if the item I am ordering is in stock?

    Our website does not currently display live inventory numbers on all products. Please refer to the availability message on the product you are looking at for a general rule of thumb. In the example below, this could be considered an item that is most likely in stock. However, if you would like to know the exact number in stock, or are in need of expedited shipping and want to confirm stock before placing the order, please call customer service at 888-721-3641.

    Top

  3. How do I place an order?

    Once you have selected the item(s) you would like to purchase, input the quantity desired and click the “Buy Now” button. You will then be prompted to Continue Shopping, Show Cart, or Checkout. Once at the Checkout page you will have the option to sign in (for existing users), Create an account (for new users), or Checkout as a guest (without registering for an account). Please note, by choosing this option:

    • Information such as password or username will not be required or kept in our records
    • You will not be able to review your order status, nor keep track of your previous orders
    • Tax-exempt status is not available with this option
    Top

  4. Where can I send PO’s?

    For customers with a Net 30 terms account, purchase orders may be emailed to orders@emisupply.com

    Top

  5. How long are quotes valid?

    Most quotes are valid for 30 days. Depending on the item and/or market conditions, some quotes may only be valid for 7-10 days, but this will be noted on the quote you receive.

    Top

  6. What are my payment options?

    EMI Supply accepts payment via Company Check, Visa, Mastercard, Discover, American Express, and PayPal. Net 30 terms are also offered on approved accounts.

    Top

  7. How do I apply for Net 30 terms?

    For new customers, EMI Supply requires a minimum of 3 orders to be placed with a credit card prior to being eligible for Net 30 terms. This helps to establish the account and also determine the amount of credit needed. Once these conditions are met, please call customer service at 888-721-3941 and we will walk you through the process of applying for a Net 30 terms account.

    Top

  8. What if I am tax-exempt?

    To avoid having tax charged on your order, new customers who are tax-exempt must provide EMI Supply with an exemption certificate prior to placing an order. Not all states will have taxes charged. If you notice tax being charged to your order and are tax-exempt, please follow the steps below to submit documentation.

    1. Create an account on www.emisupply.com but DO NOT place an order
    2. Email your exemption certificate to tax@emisupply.com. Please reference the email associated with the account and/or the company name on the account.
    3. Please allow up to 24 hours to review your tax status. Once completed, you will receive an email confirmation notifying you that the account has been updated to Tax Exempt. You may need to logout and then log back in to complete the order.

    **Tax refunds WILL NOT be issued on purchases that are made prior to following these steps**

    Top

  9. How do I access my order history?

    If you have an account, log into your account and click the Orders menu item. 

    If you chose to checkout as a guest, you do not have an account, and your order history is not available.  Please check your email for confirmations and updates.

    Top

  10. How do I get a receipt for my purchase?

    If you created an account, log in to your account, click the Orders menu item on your My Account page. Find your order and click the View Details button.  Scroll to the bottom of the order and click the Print Details button.  You can then print your receipt.

    If you did not create an account, your order confirmation email is your receipt.  

    Top

  11. How much will it cost to ship my item?

    The quickest and most accurate way to know how much it will cost to ship is to follow these steps:

    1. On our website, find the item you intend to purchase, input the desired quantity, then click “Buy Now”. The item will e added to your shopping cart in the upper right menu.  Click the Shopping Cart icon and click the Checkout button
    2. You will be brought to the Login page. You may either login with your existing account, or users without an account may click “Continue Without Account” to proceed directly to checkout.
    3. You will then need to fill out some basic information. Name, shipping address, etc. All required information will have a (*) next to it. Once all required information is filled in, click “Continue” and you will then see all of your available shipping options as well as the costs for those services.
    Top

  12. Can I ship collect or third-party using my account?

    At this time, EMI Supply does not offer collect and/or third-party shipping. Items not eligible for free or flat rate shipping will have our shipping costs quoted at checkout and shipping charges will be added to the order.

    Top

  13. Where is my order?

    Once your order has been shipped, you will receive an email containing the tracking information for your shipment. If you created an account, you may also log into your account and see the order status here.

    If you have not received a shipment notification via email and would like to know if your order has shipped, please email us at orderstatus@emisupply.com or call customer service 888-721-3641 and follow the prompts to check on an existing order.

    Top

  14. What is EMI Supply’s return policy?

    No returns accepted without prior approval and an RGA. Item must be in new/unopened condition. Unless the reason for return is due to an EMI error, the customer is to be responsible for return shipping charges, and a restocking fee of 20% will be charged unless offsetting order is being placed. No returns accepted on special order items.

    Top

  15. How do I get approval for a return?

    To be eligible for a return, the item must have been shipped to you within the past 30 days. Orders shipped in excess of 30 days ago are not eligible to be returned. To request a return goods authorization (RGA) please email sales@emisupply.com or call us at 888-721-3641. We will generate an RGA for the items you need to return and email you an official copy. This copy will need to be included in the return shipment so that credit may be properly issued once the package is received back at our warehouse. Once the RGA has been submitted to you, the package must be returned within 30 days of the date the RGA was created in order to remain valid.

    Top

  16. What if my order arrives damaged?

    If you receive a package that has been damaged by the freight carrier, please email sales@emisupply.com or call us at 888-721-3641 within 72 hours of receipt so that we can review the damage and/or issue a replacement order. If possible, please have photos of the damage to aid in filing a damage claim with the freight carrier. If receiving an LTL shipment, and notice damage or a shortage, please note this on the BOL before the driver leaves. Once the BOL has been signed for as received in full with no damage, a freight claim cannot be processed and replacement cannot be issued.

    Top

Menu 0 $0.00