Satisfying our customers is a philosophy that we respect, practice, and emphasize in our business.

To return a product you have purchased from EMI Supply Inc, you will need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting us by email, telephone or fax. NO returns of any type will be accepted without an RMA. Returns are subject to a 15% restocking fee.

To request an RMA#:
Phone: 866-721-EMI1 (3641)
Fax: 704-721-3644
Monday - Friday: 8AM - 5PM EST
Weekends and Holidays: please leave a message and your call will be returned the next business day
Email: returns@emisupply.com

We'll need the following information to authorize your return:
- Customer name
- Invoice / order number
- Item number(s)
- Nature of the problem

In general, EMI Supply Inc accepts returns on merchandise from select manufacturers within 30 days. However, EMI Supply Inc reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued at our discretion toward one of the following:

• FUTURE PRODUCT PURCHASES
• A FULL CASH REFUND

Shipping Information and Restrictions

ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to EMI Supply Inc on returned items, and EMI Supply Inc will pay the shipping charges on the replacement or exchange item(s) going back.

SEND YOUR RETURN VIA UPS or USPS TO THE ADDRESS BELOW:

EMI Supply Inc
290 International Dr NW
Concord, NC
USA
28027

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at EMI Supply Inc discretion. Please be aware that specific manufacturers have more restrictive return policies.
Returns are subject to a 15% restocking fee.

It is required by law, that any apparel product to be returned that has been used or worn must be washed prior to return.